Guruansha Trinity Private Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://guruansha.com], use our remedies services, shop on our ecommerce platform, or interact with our mobile application (“App”) available on the Google Play Store and Apple App Store.

1. Information We Collect

We may collect the following types of information:

  • Personal Data: Name, email address, phone number, shipping address, billing address, date/time/place of birth (for astrological services).
  • Device Information: Device type, operating system, IP address, browser type, crash logs, and diagnostics.
  • Usage Data: Website and app activity, feature usage, session logs.
  • Location Data: Only with your explicit consent, for personalized services.
  • Remedy Orders: If you purchase any Rudraksha or spiritual products, we collect necessary order and transaction details.
  • Payment Information: Collected securely via third-party gateways (we do not store full card details).
  • Cookies and Web Beacons: Used on our website to analyze traffic, enhance user experience, and remember preferences (see our Cookie Policy).

2. Data Ownership, Storage and Sync Options

  • Users are the sole owners of their data. Guruansha will never use, access, analyze, or process this data under any circumstance unless explicitly requested by the user for support.
  • All personal and astrology-related data is stored locally on your device by default.
  • Users can optionally choose to sync their data to personal cloud services (such as Google Drive, OneDrive, or iCloud) for multi-device accessibility. This is done only with explicit user permission.
  • Users may remove or delete their data at any time from within the app. Guruansha does not retain any backups unless explicitly enabled and approved by the user.

3. How We Use Your Information

  • To generate and store astrological charts and records.
  • To support consulting astrologers in securely managing client records.
  • To process and deliver product orders.
  • To send transactional communications and respond to user inquiries.
  • To improve user experience, app performance, and website functionality.
  • To ensure compliance with legal and regulatory requirements.

4. How We Share Your Information

  • We do not sell, rent, or share your data to any third party for marketing.
  • We may share limited data with service providers strictly for order fulfillment, payment processing, or analytics.
  • Users may share charts or details themselves, for example, by exporting reports.

5. User Rights

You have the right to:

  • View, modify, or delete your personal data.
  • Opt out of optional cookies and analytics.
  • Revoke sync access to any connected cloud service at any time.
  • Delete all your stored data anytime at will.

6. Security

We employ secure encryption and privacy-respecting architecture to ensure your data is protected on-device, during e-commerce transactions, and in transit to any cloud services. All cloud-based storage or processing, where explicitly opted in by the user, is hosted on servers located within India (Bharat) to maintain local data sovereignty and compliance with national regulations.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from children.

8. App and Website Permissions

  • Location: Used only when requested by the user for astrological accuracy.
  • File Access: Only used to save or back up data upon user request.
  • Internet: Required for syncing data or updates, not for background data collection.
  • Cookies: Used on our website for analytics, user preferences, and shopping cart functionality.

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

  • Understand how users interact with our site.
  • Maintain your shopping cart and session.
  • Personalize your browsing experience.
  • Offer customer support via chat and support widgets (if enabled).

By using our website, you consent to our use of cookies in accordance with this policy. You can adjust your browser settings to refuse or remove cookies, but this may impact some features of the site. A cookie banner is displayed on your first visit to obtain your consent, in compliance with global privacy regulations.

  • Location: Used only when requested by the user for astrological accuracy.
  • File Access: Only used to save or back up data upon user request.
  • Internet: Required for syncing data or updates, not for background data collection.
  • Cookies: Used on our website for analytics, user preferences, and shopping cart functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes indicates your consent.

10. Contact Us

Guruansha Trinity Private Limited
Email: support@guruansha.com
Website: https://guruansha.com
Registered Address:
GuruAnsha® Trinity Private Limited
308, 3rd Floor, Vipul Trade Center, Sohna Road,
Sector 48, Gurugram, Haryana 122018 INDIA

Refund Policy

We strive to offer quality spiritual services and products. Please review the following conditions for refunds:

Astrology Consultations:

  • Once a consultation has been delivered (online or offline), no refunds are provided.
  • In case of technical issues or scheduling errors, please contact us for rescheduling.

Remedies (e.g., Rudraksha, Gemstones, etc.):

  • Refunds are only processed if the item is defective or not as described, and reported within 7 days of delivery.
  • Items must be returned unused, in original packaging.
  • Return shipping costs are the responsibility of the customer unless the product was defective.

To request a refund, contact us at support@guruansha.com with your order details.

App Store Section Summary (for Google Play & Apple Store)

Data Safety Notice (for Store Listing):

  • The app does not collect or transmit personal data to external servers by default.
  • All user data is stored locally on the device.
  • Users may opt-in to back up their data to Google Drive, OneDrive, or iCloud through manual configuration.
  • The app may request access to location (optional), storage (for backups), and network (for syncing), only with user consent.
  • No background tracking or hidden data collection is done.
  • Users can delete or export their data anytime from the app.

This privacy-focused architecture ensures complete control and transparency for the user.

We recommend reviewing these policies regularly. For any clarifications or assistance, write to us at support@guruansha.com.